Two old friends 🫂 One last letter 💌 A life-changing trip! ✨

Care assistant Sophie loves the holidays, and nothing makes her feel more festive than helping 82-year-old resident Bea keep in touch with her old friend Greta. In their Christmas letters, the women update each other on their lives – Bea’s in the quiet residential home in London, Greta’s in the heart of Vienna and the grand Wynter Hotel.

But everything changes when Bea passes away before Sophie’s had a chance to post this year’s letter. Devastated, Sophie struggles to imagine this Christmas without her dear friend. But then Sophie finds one last note from Bea – and this time, it’s not addressed to Greta. It’s to Sophie, telling her to go to Austria.

Which is how Sophie finds herself in Vienna at Christmas, with the snow falling, and an important delivery to make… But when Sophie reaches the Wynter Hotel, there are surprises in store, and before she returns to England, her life will have changed in ways she could never have imagined…